Privacy Policy
Pristine Glazing Installations respects the rights of individuals to data privacy and data protection in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
The Privacy Policy has been developed in order to advise you of how Pristine Glazing Installations will process your data – this relates to the collection, storage, use, sharing and protection of your personal and special category information.
By giving Pristine Glazing Installations your information or by using our website you are confirming that you are accepting the practices outlined in this Privacy Policy.
We collect personal information from website visitors through enquiry forms available on our website https://pristineglazinginstalls.co.uk and each time you e-mail us requesting information. By providing us with this information you agree to our using the information to contact you for the purposes explained below.
If you wish us to stop contacting you, you can email us at george@pristineglazinginstalls.co.uk
The Privacy Policy is regularly reviewed and updated and we recommend that you also regularly review this policy to ensure that you are aware of any changes and how your information may be used.
For the purposes of the Data Protection Act 2018 and the General Data Protection Regulation, Pristine Glazing Installations is deemed to be the Data Controller (i.e. the company who is responsible for and controls the processing of your personal data) of the information that you supply. On occasion this information may be shared with a trusted third party (supplier or contractor) who will act as a Data Processor to carry out a specified function on behalf of Pristine Glazing Installations.
If you have any requests concerning your personal information or any queries with regard to this Privacy Policy please contact us at george@pristineglazinginstalls.co.uk.
How we use your Data
• To facilitate the sale and installation of our products as well as to obtain your customer feedback on our performance.
• The data is only shared with those who have been instructed to facilitate the contract on behalf of the company.
• To verify your identity and your location.
• For the purpose of providing quotes and sending marketing material.
• We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.
• The data is only shared with those who have been instructed to facilitate the contract on behalf of the company.
• To verify your identity and your location.
• For the purpose of providing quotes and sending marketing material.
• We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.
Marketing Communication
• We may use your personal data for electronic and telephone marketing purpose (with your consent) to inform you of the latest promotions and products that are in offer.
• You can opt out at anytime from the above marketing communication by e-mailing your request to george@pristineglazinginstalls.co.uk confirming your full details and your desire to opt out and our records will be so amended.
• You can opt out at anytime from the above marketing communication by e-mailing your request to george@pristineglazinginstalls.co.uk confirming your full details and your desire to opt out and our records will be so amended.
Sensitive personal Data
There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services. Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.
Legal Basis for Processing Customer Personal Data
• Selling and supplying goods and services to customers;
• Protecting customers and maintaining their safety, health and welfare;
• Promoting, marketing and advertising our products and services;
• Understanding our customers requirements;
• Improving existing products and services;
• Complying with our legal and regulatory obligations;
• Handling customer queries, complaints or disputes;
• Handling legal claims or regulatory enforcement actions;
• Performance of a contract that we have entered into with you;
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• Fulfilling our duties to our customers, employees and contractors.
• Protecting customers and maintaining their safety, health and welfare;
• Promoting, marketing and advertising our products and services;
• Understanding our customers requirements;
• Improving existing products and services;
• Complying with our legal and regulatory obligations;
• Handling customer queries, complaints or disputes;
• Handling legal claims or regulatory enforcement actions;
• Performance of a contract that we have entered into with you;
•
• Fulfilling our duties to our customers, employees and contractors.
Retention Period for Customer Personal Data
Your personal data needs to be retained in our systems for the duration of the guarantee in order that we can respond to any issues that you may have with our products during this period.
Your Data Rights
1. The right to be informed
The right to be informed encompasses our obligation to provide full transparancy in relation to how we process your information, typically through this privacy notice.
2. The right of access
You have the right to access your personal data and supplementary information that we hold about you. We are required to respond to any data access request within 1 calendar month.
3. The right to rectification
You are entitled to have personal data rectified if it is inaccurate or incomplete.
4. The right to erasure
The right to erasure is also known as ‘the right to be forgotten’.
The broad principle underpinning this right is to enable you to request the deletion or removal of personal data where there is no compelling or legal reason for its continued processing.
5. The right to restrict processing
You have a right to ‘block’ or suppress processing of your personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about you to ensure that the restriction is respected in future.
6. The right to data portability
The right to data portability allows individuals to obtain and re-use their personal data for their own purposes across different services. For example, moving to a different service provider or supplier.
7. The right to object
The right to be informed encompasses our obligation to provide full transparancy in relation to how we process your information, typically through this privacy notice.
2. The right of access
You have the right to access your personal data and supplementary information that we hold about you. We are required to respond to any data access request within 1 calendar month.
3. The right to rectification
You are entitled to have personal data rectified if it is inaccurate or incomplete.
4. The right to erasure
The right to erasure is also known as ‘the right to be forgotten’.
The broad principle underpinning this right is to enable you to request the deletion or removal of personal data where there is no compelling or legal reason for its continued processing.
5. The right to restrict processing
You have a right to ‘block’ or suppress processing of your personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about you to ensure that the restriction is respected in future.
6. The right to data portability
The right to data portability allows individuals to obtain and re-use their personal data for their own purposes across different services. For example, moving to a different service provider or supplier.
7. The right to object
In certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research or for the performance of a task in the public interest.
8. Rights of automated decision making and profiling
Individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them or is based on automated processing and decision making made without human intervention.
For more information regarding your rights, click this link.
Use of Cookies
This website makes use of cookies. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if allowed) that enables the website or service provider's systems to recognise your browser and capture and remember certain information. They are also used for marketing and statistical analysis to help us understand your preferences based on previous or current site activity. This enables us to provide you with improved services. We also use cookies to help us compile aggregate data about website traffic and website visitor interactions so that we can offer a better website experience.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
If you turn cookies off, please be aware that some of the features that make your site experience more efficient may not function properly.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
If you turn cookies off, please be aware that some of the features that make your site experience more efficient may not function properly.
Security
All the data collected by us is stored on a secure server based in the United Kingdom. Third parties do not have access to this stored information. The secure server software encrypts all information you input on the website before it is sent to us.
Disclosure
We will only disclose personal information to suppliers we engage to process data on our behalf and as required by law.
Lodging a Complaint
If you feel we have been unable to manage your personal data in line with the Data Protection Act 2018 and the General Data Protection Regulation, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.
Policy last modified
on 16 December 2020.